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Urgent! CX Tech, Tier 3 Position in V. kerület - HBO Holding Zrt.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.
Behind WBD’s vast portfolio of iconic content and beloved brands, are the bringing our characters to life, the bringing them to your living rooms and the creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.
Here you are supported, here you are celebrated, here you can thrive.
Your New Role…
The Advanced Support (Tier 3 of 3) Technician is a key member of the Global Customer Experience (CX) Strategy & Ops team.
A subject matter expert over all WBD’s products/services available in their markets, they provide advanced support for issues that cannot be resolved by lower tier support groups, while partnering closely with Regional and Global CX peers and leads.
She/he will provide ongoing oversight over our frontline support advocates, identify improvement opportunities, and liaise across all CX support partners to provide frontline team members with guidance/data needed to ensure they’re prepared for upcoming events/premiers and performing at their best.
The ideal candidate demonstrates a combination of strong technical acumen and customer service excellence.
They will have the ability to prioritize and resolve/complete complex issues/projects with professionalism and poise.
They will work closely with Global CX Management to continuously challenge/define/refine what excellence means for CX.
They will empower their local CX org and broader Global CX Advanced Support teams to continuously deliver on these goals to achieve the highest levels of customer satisfaction and support.
Work Schedule:
Note: A flexible schedule is needed to occasionally accommodate business needs and support events occurring outside of your regular schedule.
We have monthly in-person events and trainings that will require in-person attendance at least twice a month.
Language Requirement:
Your Role Accountabilities…
Qualifications & Experience…
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done.
You can find them at along with some insights from the team on what they mean and how they show up in their day to day.
We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros.✨ Smart • Intelligent • Private • Secure
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Unlock Your CX Tech Potential: Insight & Career Growth Guide
Real-time CX Tech Jobs Trends in V. kerület, Hungary (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for CX Tech in V. kerület, Hungary using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 48 jobs in Hungary and 7 jobs in V. kerület. This comprehensive analysis highlights market share and opportunities for professionals in CX Tech roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! HBO Holding Zrt. is currently hiring and seeking a CX Tech, Tier 3 to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: CX Tech, Tier 3 Jobs V. kerület.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HBO Holding Zrt. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a CX Tech, Tier 3 Jobs Hungary varies, but the pay scale is rated "Standard" in V. kerület. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for CX Tech, Tier 3 typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for CX Tech, Tier 3, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your CX Tech, Tier 3 interview at HBO Holding Zrt., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HBO Holding Zrt.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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